CouchCue allows users to delete their account and associated account-owned data.
CouchCue is owned and operated by 1001612386 ONTARIO LTD., doing business as Motovious App Studio.
How To Delete Your CouchCue Account
You can delete your CouchCue account in either of the following ways.
Option 1: Delete Your Account In The App
Open the CouchCue app and go to:
Profile > Account > Delete account
Follow the on-screen instructions to confirm deletion.
Option 2: Request Deletion By Email
You can also request account deletion by emailing:
support@couchcue.com
Please use the subject line:
Account Deletion Request
Include the email address associated with your CouchCue account. For security, we may need to verify that you control the account before completing the request.
What Data Is Deleted
When your CouchCue account is deleted, we delete or anonymize personal information and account-owned app data associated with your account, including:
- account information
- email address or account identifier
- saved titles and watchlist items
- watched history
- favorite titles
- ratings
- shared reviews
- private notes
- recommendation preferences
- feedback signals such as "More like this," "Less like this," "Seen it," and "Not interested"
- other account-specific activity data associated with your CouchCue account
What Data May Be Retained
Some information may be retained for a limited period where required or permitted for legitimate business, security, or legal reasons, including:
- security and fraud prevention
- legal compliance
- dispute resolution
- enforcement of our Terms of Use
- debugging and technical records
- backup integrity
Database backup copies may remain for a limited period before being overwritten or deleted according to our configured backup and point-in-time-recovery practices.
Application and request logs may remain for limited periods reasonably necessary for troubleshooting, security, and service operation. Provider-held crash/error events and email-delivery metadata may remain for limited periods based on the configured provider plans and settings. Security/admin audit records and resolved review reports may remain for up to 12 months where reasonably necessary for security, abuse prevention, dispute resolution, or legal compliance.
Crash, error, and technical diagnostic records may also remain in aggregated, de-identified, or technical form where they are no longer reasonably associated with your account.
What Happens After Deletion
After your account is deleted:
- you will lose access to your CouchCue account
- your saved titles, watch history, ratings, reviews, private notes, preferences, favorites, and recommendation data may no longer be recoverable
- you may need to create a new account if you want to use CouchCue again
- some app functionality may not be available without an account
Deleting The App Is Not The Same As Deleting Your Account
Uninstalling or deleting the CouchCue app from your device does not automatically delete your CouchCue account or associated server-side data.
To delete your account and associated data, use the in-app deletion option or contact:
support@couchcue.com
Timeline
We aim to process verified account deletion requests within 30 days, unless a longer period is required or permitted by law.
In-app account deletion is designed to take effect immediately, but some retained records or backups may remain for the limited purposes described above.
For accounts created with Sign in with Apple, CouchCue attempts to revoke its Apple authorization when in-app deletion is confirmed.
If Apple is temporarily unavailable or the revocable credential is unavailable, CouchCue still deletes the local account and instructs the user to remove CouchCue from Sign in with Apple in their Apple Account settings.
Support
If you need help with account deletion or have questions about your data, contact:
CouchCue Owned and operated by 1001612386 ONTARIO LTD., doing business as Motovious App Studio 1001612386 ONTARIO LTD. 1065 Canadian Place, Suite 201, #477 Mississauga, Ontario L4W 0C2 Canada Email: support@couchcue.com